Terms of Use

Last Updated: March 2025

1. Acceptance of Terms

By accessing or using the Bob Woo Chiropractic Clinic website ("Website"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our Website.

2. Use of Website

You agree to use the Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict or inhibit anyone else's use of the Website. Prohibited behavior includes harassing or causing distress to other users, transmitting obscene or offensive content, or disrupting the normal flow of dialogue.

3. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Bob Woo Chiropractic Clinic or its content suppliers and is protected by Australian and international copyright laws.

You may access, download, or print content from the Website for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without prior written permission from Bob Woo Chiropractic Clinic, is strictly prohibited.

4. Health Disclaimer and Medical Advice

⚠️ IMPORTANT DISCLAIMER: The information provided on this Website is for general educational and informational purposes only. It does not constitute medical advice, professional diagnosis, clinical assessment, or treatment recommendations, and should not be relied upon as such.

Professional Healthcare Consultation Required: Chiropractic treatment is NOT a substitute for medical diagnosis or medical treatment. If you have specific health concerns, medical conditions, injuries, or require a medical diagnosis, you MUST consult with an appropriate healthcare professional (medical doctor, specialist, or registered chiropractor) before commencing any treatment. Bob Woo Chiropractic Clinic is regulated by the Australian Health Practitioner Regulation Agency (AHPRA) under the Health Practitioner Regulation National Law. Registration details: Chang Sup Woo (Chiropractor) - AHPRA Registration No. CHI0002477788.

Scope of Chiropractic Care: Chiropractic services focus primarily on the assessment and management of neuromusculoskeletal complaints. Chiropractic care is ONE of many approaches to health and wellbeing and may NOT be suitable for all conditions or circumstances. Chiropractic services cannot replace necessary medical treatment, surgery, pharmaceuticals, or other medical interventions. Chiropractors operate within strict AHPRA guidelines and scope of practice limitations.

When to Seek Medical Attention: If you experience ANY of the following, please seek immediate medical attention or contact emergency services (000 in Australia):

Severe pain or acute injury
Loss of consciousness or head injury
Numbness or weakness that is worsening
Loss of bowel or bladder control
Fever with back/neck pain
Unexplained weight loss
History of cancer with ongoing pain
Any other medical emergency

Professional Referral: As a responsible healthcare provider, we may recommend or refer you to other healthcare professionals (GPs, medical specialists, physiotherapists, psychologists, etc.) when we determine that chiropractic care is not appropriate, when concurrent medical treatment is necessary, or when your condition is outside our scope of practice. We fully comply with AHPRA Guidelines on Professional Responsibility and Scope of Practice.

No Medical Guarantees: Results and outcomes from chiropractic care vary significantly between individuals. NO specific health outcomes, cures, disease prevention, recovery rates, or treatment results can be guaranteed. Individual treatment outcomes depend on multiple factors including: your specific diagnosis, symptom severity, condition complexity, age, overall health status, bodily response to treatment, compliance with recommendations, lifestyle factors, and other individual health variables. Any testimonials, case studies, or success stories on this website do NOT represent typical, average, or guaranteed results for all patients.

AHPRA and Consumer Law Compliance: Our website content, advertising materials, and marketing communications comply with AHPRA's Guidelines on Advertising a Regulated Health Service and the Health Practitioner Regulation National Law. We do not make false, misleading, deceptive, or unsubstantiated claims about chiropractic services, health outcomes, or the qualifications of our practitioners. All advertising adheres to Australian Consumer Law and the AANA Code of Ethics.

4.1 Informed Consent and Patient Acknowledgment

By booking a consultation or commencing treatment with Bob Woo Chiropractic Clinic, you acknowledge that:

You understand the nature and risks of chiropractic treatment
You have been provided with the opportunity to ask questions
You voluntarily consent to treatment after full disclosure
You accept responsibility for your healthcare decisions
You may withdraw consent at any time
You have disclosed all relevant medical history and current health conditions

5. Online Booking and Consultations

Our Website offers an online booking system through Halaxy. By using this system, you agree to:

Provide accurate, complete, and truthful information about your health, medical history, and current conditions
Notify us of any changes to your information before your appointment
Maintain the confidentiality of your account information and login credentials
Comply with all clinic policies and procedures

We collect and process your personal health information in accordance with the Privacy Act 1988 (Cth), Australian Consumer Law, and AHPRA's privacy and confidentiality guidelines. Your health information is stored securely and only used for your direct care and administrative purposes (unless you consent otherwise).

We reserve the right to decline consultation requests, terminate accounts, or cancel appointments at our discretion, including if we believe the request falls outside our scope of practice or if providing care would be inappropriate or contraindicated. Cancellation policies and any applicable fees will be clearly communicated.

Booking System Privacy: Halaxy is a third-party booking service. Your personal information provided through Halaxy is subject to both our Privacy Policy and Halaxy's privacy terms. We recommend reviewing Halaxy's privacy policy to understand how they handle your data.

6. Privacy Policy and Patient Confidentiality

Your use of our Website and our services is governed by our Privacy Policy. We comply with the Privacy Act 1988 (Cth) and AHPRA's Privacy and Confidentiality standards. Your personal and health information is:

Collected only for direct care and necessary administrative purposes
Stored securely with appropriate safeguards
Never shared with third parties without your explicit consent (except as required by law)
Accessible to you upon request
Retained according to legal and professional requirements

You have the right to access your health records, request corrections, lodge complaints about privacy breaches, and request information about how we handle your data. Please contact us directly with any privacy concerns.

6.5 Australian Consumer Law Compliance

Bob Woo Chiropractic Clinic complies with the Australian Consumer Law (ACL), which is part of the Competition and Consumer Act 2010 (Cth). Under the ACL, certain consumer guarantees cannot be excluded, including that services will be rendered with due care and skill, and within a reasonable time. However, nothing in these Terms limits liability for:

Death or personal injury caused by negligence
Breach of implied conditions and warranties that cannot be excluded under consumer protection laws
Violation of AHPRA regulations or professional standards

All health services are provided on a fee-for-service basis. If you believe our services have not met ACL requirements, you have the right to pursue complaint mechanisms through the Australian Health Practitioner Regulation Agency (AHPRA) or seek legal remedies.

6.6 SIRA Compliance and Professional Insurance

Bob Woo Chiropractic Clinic operates under SIRA (State Insurance Regulatory Authority, NSW) requirements and holds appropriate professional indemnity insurance as required by law. Our AHPRA registration (CHI0002477788) confirms our compliance with national registration standards. We maintain appropriate professional liability coverage to protect patients in accordance with state regulations.

7. Limitation of Liability

IMPORTANT: To the fullest extent permitted by applicable law, Bob Woo Chiropractic Clinic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Website.

However, nothing in these Terms of Use limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law (ACL) or other applicable law, including:

Liability for death or personal injury caused by our negligence
Breach of ACL consumer guarantees that cannot be excluded
Violation of AHPRA professional standards or regulations
Breach of duties of care owed under professional healthcare standards

If you believe you have suffered harm due to our negligence or breach of professional duty, you have the right to pursue complaints through AHPRA or legal remedies through the courts.

8. Third-Party Links

Our Website may contain links to third-party websites or resources that are not owned or controlled by Bob Woo Chiropractic Clinic. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or resources.

9. Complaints and Dispute Resolution

If you have a complaint about our services or believe we have violated professional standards, you may:

Contact our clinic directly: We are committed to resolving complaints promptly and professionally
Lodge a formal complaint with AHPRA: AHPRA investigates complaints about registered health practitioners, including chiropractors
Seek legal advice: If you believe you have suffered harm, you may pursue civil remedies through the courts
Consumer protection agencies: You may contact your state's consumer protection authority

AHPRA Contact Details: Phone: 1300 419 495 | Website: www.ahpra.gov.au

NSW Health Care Complaints Commission (if applicable): Phone: 1800 043 159 | Website: hccc.nsw.gov.au

10. Changes to Terms

We reserve the right to modify or replace these Terms of Use at any time. We will provide notice of any significant changes by posting the new Terms of Use on this page and updating the "Last Updated" date.

Your continued use of the Website after any such changes constitutes your acceptance of the new Terms of Use.

11. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

All matters relating to professional standards, scope of practice, and healthcare regulation shall be subject to the Health Practitioner Regulation National Law and AHPRA's jurisdiction and authority.

12. Contact Information

If you have any questions about these Terms of Use, please contact us at:

Bob Woo Chiropractic Clinic
408/71-73 Archer Street
Chatswood NSW 2067
Email: ohuhman1@gmail.com
Phone: 0430 460 941