Privacy Policy

Last Updated: March 2025

1. Introduction

Bob Woo Chiropractic Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book appointments.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact details (email address, phone number), date of birth, and health information relevant to your chiropractic care.
Health Information: Medical history, current symptoms, management records, and other health-related information necessary for providing chiropractic services.
Appointment Information: Dates, times, and notes related to your appointments.
Website Usage Information: IP address, browser type, pages viewed, time spent on pages, and other data collected through cookies and similar technologies.

3. How We Collect Information

We collect information through:

Direct interactions when you provide information during consultations, appointments, or when completing forms.
Our online booking system (Halaxy).
Automatically through cookies and similar technologies when you use our website.

4. How We Use Your Information

We use your information to:

Provide chiropractic care and related services.
Communicate with you about appointments, care plans, and clinic updates.
Process payments and manage our business operations.
Improve our services and website.
Comply with legal obligations, including maintaining health records.

5. Disclosure of Your Information

We may share your information with:

Healthcare providers involved in your care.
Third-party service providers who assist in our operations (e.g., booking system providers, payment processors).
Government agencies or regulatory bodies when required by law.

We will not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records are maintained in accordance with Australian health records legislation.

8. Your Rights

You have the right to:

Access and receive a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where there is no compelling reason for continued processing.
Object to or restrict processing of your personal information.
Lodge a complaint with a supervisory authority such as the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Bob Woo Chiropractic Clinic
408/71-73 Archer Street
Chatswood NSW 2067
Email: ohuhman1@gmail.com
Phone: 0430 460 941